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Custom Transmission Service was opened in 1955 by Claude A.
Ramsey and is one of the very first transmission repair shops
in the area. Ramsey's skills were so specialized, he taught transmission
repair at George Washington High School. Over the 47 years it
has been in business, Custom Transmission Service's many individual
and commercial customers have come to rely on the friendly, reliable
service they receive.
Mr. Ramsey recently asked trusted family friend Dave Miller,
a life-long Mount Vernon-area resident and a transmission man
for 29 years, to take over general management of the shop and
the new staff.
Dave Miller, general manager.
Unlike dealers and other shops, Custom Transmission Service
deals one-on-one with their clients. When a car is brought in
for repair, a technician will determine the problem. Dave will
draw up the estimate and call the owner to discuss repair options.
Only after the customer has decided what they want done, based
upon the options available to them, does the shop start the work.
Written estimates are provided. If a problem arises after the
work has started, any variance from the estimate will be discussed
with the client and confirmation to proceed will be obtained
before any work is done. Guaranteed!
Today's transmissions are highly complex and computerized.
Many have more than 250 parts requiring technicians to have a
knowledge of hydraulics, electronics, math and computers. Custom
Transmission Service is a member of the Automatic Transmission
Rebuilders Association (ATRA) and its technicians are skilled
and experienced in diagnosing, repairing and rebuilding all types
of transmissions. The technicians at Custom Transmission Service
attend seminars twice a year to keep current on new transmission
technologies.
One of the CTS technicians using
the new Wynn's Transmission Flush machine.
One of their newest additions is a Wynn's Automatic Transmission
Flush and Fill Machine that provides better transmission maintenance
service. This machine works with the engine running, using your
engine's power, to ensure that all old transmission fluid is
removed from your system. It is designed to pump new fluid into
your transmission unit, completely replacing the old fluid which
is being forced out. The Custom Transmission Flush Service includes
removing and cleaning the transmission pan, changing filters
and pan gasket, and re-torquing the valve body--the brain of
your transmission system. While the technician has the transmission
down, they make a visual inspection of your transmission for
debris and wear. This inspection tells the story of your transmission
and how it will perform for you.
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The technicians at Custom Transmission
are skilled, experienced and prepared to do the job.
Car owners should have their transmissions checked yearly
or every 12,000 miles. Most cars require periodic transmission
tune-ups using a factory-recommended transmission fluid. However,
if a transmission needs to be repaired or even a major overhaul,
the technicians at Custom Transmission Service are prepared to
do the job. "They will completely update the system to OEM
(factory) standards," says Dave. Custom Transmission Service
offers a 12-month, 12,000 mile nationwide warranty on its transmission
work with up-graded warranties available.
Custom Transmission Service's ASE-certified mechanics can
repair foreign and domestic cars and trucks. They use computer
diagnostics to determine if repairs are needed on a transmission.
"Our customers trust that we can do a good job on their
transmissions, but they also need minor repair services. Because
they wanted us to do them, we have added this component to our
transmission service while remaining first and foremost a quality
transmission maintenance and repair shop." Dave says. This
new business approach is a natural outgrowth of the new management
style.
CTS helps you restore your classic
cars. Pictured here, a 1966 Ford Fairlane.
To better serve its customers, Custom Transmission Service
works with B&M Towing Service, available 24 hours a day at
(703) 960-6400 or (703) 329-4500. The charge for the towing will
be added to your final bill.
Custom Transmission Service offers monthly specials keyed
to seasonal service and a 10% discount for seniors and military
personnel.
Old fashioned attention to detail and the technological savvy
to get repairs done right are just two of the many reasons Custom
Transmission Service is the place to go for automotive servicing.
Claude Ramsey's slogan is "Where our customers refer their
friends." Dave Miller is doing his best to make sure that
sentiment continues.
Custom Transmission Service, Inc. is located at 8130 Richmond
Highway in Alexandria. The shop is open Monday through Friday
between 7 a.m. - 5 p.m. with early morning or late evening drop
off service available. For more information or to schedule an
appointment, please call (703) 780-5502 or drop by the shop at
your convenience. VISA, Discover and MasterCard are accepted.
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